So, I’ve just created an alerts email integration to be the recipient for contract notifications.

The intent being that all contracts up for renewal land on the helpdesk as a ticket…

But the aggregation period for alerts maxes out at 30 days. Some of our contract notification times are 90 days plus. So we would receive multiple tickets for the same activity.

I had hoped that I could use an automation instead to manage the creation of the incident.

But to also somehow scan for existing incidents and if one is located then link this new alert to the existing incident.

Be like hey this open alert that is virtually identical to this new alert already has a linked incident… So lets just link to that instead.