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131 Posts
Kamakshi V
Community Manager
Kamakshi VCommunity Manager
asked in Getting Started
[POLL TIME] What’s your Go-To Doc Tool?

Hello Folks!!Select all that apply below, and feel free to mention anything not listed in the comments!

543
Daniel Söderlund
Skilled Expert
mark-rasa
Apprentice
mark-rasaApprentice
asked in How do I....?
HELP! Phone Balance isn't being updated and our phones are down!

We have Freshsales CRM Suite. I started getting LOTS of invoices from Freshworks (15 yesterday, 25 today). Each bill is marked as Paid (they’re like $5 apiece).It tells me we’re out of incoming phone credits. I tried making a manual payment.  It shows the payment went through, but our phone credit balance doesn’t update.The one phone number I have for anyone at FW, they aren’t answering.My sales staff is dead in the water.  

183
Kamakshi V
Community Manager
W
Apprentice
waleedkhan23Apprentice
asked in How do I....?
Ess Utumishi Login

ESS Utumishi Login – How to Access Your AccountTo log in to your ESS Utumishi account, follow these simple steps: Visit the portal: Go to https://essutumishis.com using your web browser. Enter your login credentials: Username: Your official government employee ID or registered email. Password: The password you set during registration. Click "Login": After entering your details, click the Login button to access your ESS dashboard. Tip: If you’ve forgotten your password, click the "Forgot Password" link on the login page to reset it.The ESS Utumishi system is a self-service platform designed for Tanzanian public servants to access salary slips, apply for leave, update personal details, and more.

30
W
Apprentice
raghavkannan
Apprentice
raghavkannanApprentice
asked in AI & Bots
Thank you detector not working as expected...

I've enabled the Thank You Detector and made the necessary changes to the ticket reopen rule, but it still isn't working as expected. It's not even detecting a simple "Thanks" message. Can someone help?

26716
Kamakshi V
Community Manager
digitalguides
Apprentice
digitalguidesApprentice
asked in Apps and Marketplace Integrations
How to Get Disney Plus Free Trial: A Comprehensive Guide

Following this thorough guide will fulfill your wish and provide you with the appropriate guidance if you are willing to receive a Disney Plus free trial. Offering free trials is typically a way to introduce your platform to platform owners. On the other hand, it gives users the chance to watch any series or film whenever they want to gain advantages. However, users continue with a premium subscription if they show interest in the platform.  The Disney Plus Free Trial situation is the same. For specific days, like seven or fifteen days, they give users a freebie. After this, the user purchases a full subscription if they become interested in the platform. However, users must give the platform their payment details when they sign up for the free trial. Following the expiration of your free trial, the platform will automatically deduct the payment in accordance with the cost of your subscription. There are easy steps you must take in order to receive a Disney Plus free trial. To take adv

60
digitalguides
Apprentice
M
Skilled Expert
mattpayneRJSkilled Expert
asked in Employee Workflows
Employee Offboarding - External Email

We are using the employee offboarding module and have been for some time now. I am needing to make a change to the process whereby the Offboarding requests contains a couple of additional questions for a function that isn’t in Freshservice. Is there a workflow that can be created which says:If Ticket - Source Employee Offboardingxxxx question is marked yes.Then send an email externally to the team outside of the platform.

233
Daniel Söderlund
Skilled Expert
R
Apprentice
roland.ngApprentice
asked in Ticket & Workflow Management
Update ticket's due by date with value from custom field

Hey guys, When I tried to use APIs in Workflow Automator to enable manual update on due by field and then update ticket’s due by & first response by with value from custom datetime field using placeholder, the date time is not the same as the value I put in the custom datetime field. Let say my time zone is set as GMT +8 (Hong Kong), when the custom datetime field is 2021-12-31 00:00, the ticket’s due by will be updated as 2021-12-31 08:00, which should be 2021-12-31 00:00. I checked that the value from custom datetime field placeholder has the correct time zone information by just adding the placeholder value as note content, and it shows “Fri, 31 Dec, 2021 at 0:00 GMT +0800”. Please advise if I have done anything wrong.

7453
micheal jame
Community Debut
Apssawhney
Contributor
ApssawhneyContributor
asked in Automations
Boolean operator not working properly

I have a workflow for a service request in which I do a calculation at one level and I have to do a compare later. But the Compare is not retuning correct values. First expression - Multiplication of 2 values and output is a decimal numberSecond - Setting 5000 as a value Condition Operator - I compare output of first with second. If value is greater then return true else false. My output of first is 37000The Boolean operator should return true here but its returning false. Please advise what am I doing wrong.

558
Apssawhney
Contributor
parknook
Apprentice
parknookApprentice
asked in Apps and Marketplace Integrations
Marketplace apps not working

When I click on the Marketplace icon and then Marketplace Apps, it just redirects to https://fullproxy.freshdesk.com/a/notfound and it doesn’t matter which browser I use for this, be it Brave, Chrome, Firefox or Edge. I even tried tethering to a mobile phone in case it was a local DNS and that made no difference Any thoughts / ideas?

1245
thebuybackplatform
Community Debut
ITNoob
Apprentice
ITNoobApprentice
asked in API and Webhooks
Intune App Invalid Azure Params

Hello! I would appreciate it if anyone can help. Followed instructions to install Intune app but I get this error:It asks for Azure Client ID and Azure Secret Name. I am assuming I need to create a registered app in EntraID? If so, I have done that and tried Client ID and secret ID but that didn’t work.

152
ITNoob
Apprentice
J
Apprentice
jason_17810Apprentice
asked in How do I....?
Freshdesk agent session timeout: Freshworks Neo Admin Security settings missing

We have been experiencing, for some time now, session expiration for Agents, sometimes mid-email, where it logs you out of Freshdesk. All of the help articles and answers refer back to the Freshworks Neo Admin Security page where you can change the value, like here:problem is we do not have any options in there at all, just a super basic User profile editor and link back to Freshdesk:This applies to all of our users, including everyone listed as a Freshdesk admin. What are we missing, if anything?

30
J
Apprentice
denysfoster
Apprentice
denysfosterApprentice
asked in Messaging Channels
Freschat Profil Picture

Why is it that in every screenshot of a release note, we can see the contact’s profile picture showing up in the conversation tab, but the Freshchat support team told me that—even if I add a picture to my contact—it will never appear in the conversation tab? So, who’s wrong: the release note screenshots or the customer support team? 🤔  

30
denysfoster
Apprentice
Federico Euw
Apprentice
Federico EuwApprentice
asked in How do I....?
Sending notification to agent when a note not his own is entered

Hello everyone,I need a notification to always be sent to the agent assigned to the ticket when a note is added in said ticket (so not only when the agent assigned to the ticket is mentioned)I have tried to do such an automation, but found the limitation in the situation when the assigning agent adds a note to their ticket. In fact in this case the notification still comes to him.Is there any way for the agent not to receive notifications of his own notes added to his tickets?Here’s the automation:  Thank you very much :D 

120
Federico Euw
Apprentice
alfa
Apprentice
alfaApprentice
asked in News and Innovations
can you earn by playing games?

i was looking for online games for earning real money and while searching though the web i found p999game the best top game published in Pakistan. if you are looking for such game then must try this game.

181
alfa
Apprentice
B
Apprentice
BlueBerryTartApprentice
asked in Automations
Workflow timer node using fixed values. Can I use a placeholder or random number?

I have started to make use of Expressions and API nodes calling back to the FS API to overcome limitations in functionality of the Workflow automations engine.Looking at the rate limits though I am hoping to include some sensitivity into my flows to prevent rate limits. The timer node appears to be limited to fixed integers, and I don’t see an obvious opportunity to use a placeholder, variable, or some other form of random integer.Is such a random delay possible? How would I got about this?I considered using branching conditions with various checks and various fixed timer nodes at each check that would kind of space it out a bit i guess… But without looping flows… It’d start to get messy and hard to follow when all its doing is injecting a random delay.

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B
Apprentice
M
Apprentice
mymukApprentice
asked in Ticketing & Agent Productivity
Ability to change state in a freshdesk ticket

Is there any way of removing the Customer responded state when all the cust has said is "thanks" etc?I find I have to keep clicking on a case to check if they need to be replied to.Our issue is with things that some groups (such as Developers) will keep in pending status (potentially for quite a long time) and which Support would keep an eye on in case the customer replies and needs a response.At the moment, a "thanks" email will flag it as Customer Responded forever, meaning we have no way to know if a subsequent, more substantive response has arrived without clicking into the case.I have seen Thank You Detector - however it looks to only deal with closed or resolved cases, which we would have no issue with as we can just close or resolve those again.

154414
wise777
Community Debut
sheikhamahra
Apprentice
sheikhamahraApprentice
asked in Social Media Campaign
How does news advertising remain effective in the digital age?

·  Builds strong local and regional brand awareness.·  Trusted medium with high reader credibility.·  Reaches audiences who prefer print over digital.·  Ideal for job postings, real estate, and promotions.·  Newspaper Advertising Dubai Services ensure strategic placement in widely circulated newspapers for maximum visibility.·  Enhances brand trust through consistent offline presence.

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sheikhamahra
Apprentice
D
Apprentice
danniosunaApprentice
asked in Portals, Emails & Other Channels
Freshdesk automatic translation not working on knowledge base

I’m having the issue where the boxes we have on our frontpagehttps://support.aurocon.io/en/support/homeIsn’t working, the first two Getting Started and Video Tutorials, stays in English, when you click on them, even if we have the site langauge in Spanish, they go back to the URL of the English version.However further down on the image, we do have the boxes in the orange area, where those are working just fine.I cannot see to fix the coding issue, can someone assist?Attached in the .txt file are our current coding from the portal home, in the theme files. 

172
Kamakshi V
Community Manager
M
Apprentice
mudgyfudgy
asked in Automations
Task Blocked when another is completed

Hello. I’ve got a notification sent from a system that raises a ticket and an automator set up that creates 2 tasks.Depending on which the agent completes the ticket will either generate additional tickets or delete the ticket.However, when the ticket is closed the delete task is marked as completed so deletes the ticket. Is there a way to set up an automator to remove the task if the other is completed? 

212
U
Contributor
rfrutiger
Apprentice
rfrutigerApprentice
asked in Automations
Reorganize Workflow?

I have been working on a workflow adding and removing blocks, but now it is kind of a mess with extra long connections to between blocks, or blocks where I removed a decision and kept the no decision. I don’t seem to be able to resize any of the connections or move the blocks around on the board. Am I missing something, or is the only way to reorganize this workflow to start over and not make any mistakes along the way?

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msconfig87
Skilled Expert
J
Apprentice
jo.medeirosApprentice
asked in API and Webhooks
Filtering for non-empty fields

Hello, I am trying to search for tickets where a specific field is not empty or null. How do you express the NOT operator within a filter? For example, find all tickets where a custom field is not null? I have tried the following format ?query="cf_csat:!null""

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J
Apprentice
M
Apprentice
Mo_AbiApprentice
asked in API and Webhooks
Download or access to attachments in thread messages

How can I download or get the attachments of a thread message by using API? The following endpoints return the attachment ids of the attachments in the thread but do not return a download link for the attachmentshttps://developers.freshdesk.com/api/#get_message_for_thread https://developers.freshdesk.com/api/#create_a_thread Thanks

10
M
Apprentice
A
Anonymous
asked in Contacts & Companies
Need Help Getting Started with Arduino Uno – First Project Advice?

Hey everyone,I just got my first microcontroller and I’m excited to start learning! I have some basic coding experience but have never worked with Arduino Uno before. I’d love some advice on a good beginner project to get familiar with the board and its capabilities. What are some fun and easy projects to start with? Also, any tips on essential components I should buy (LEDs, sensors, etc.)?Would appreciate any guidance or links to beginner-friendly tutorials.Looking forward to your suggestions.

355
arthurfinch
Community Debut
PaulSnellingBiz
Apprentice
PaulSnellingBizApprentice
asked in Analytics, Reports & Dashboards
Lower First Response Time?

Hello, I have recently noticed that you can not set a first response time within the SLA polices lower than 15 minutes. Our company is looking to set this SLA to 5 minutes, is there an scope to have this setting amended so that lower times can be set?Also to go with this the lowest notification/approach timer that can be set is 30minutes. Would there be any scope to amend these to a custom timer.

844
bobbapopcorn
Apprentice
L
Contributor
LexFernandezContributor
asked in Ticket & Workflow Management
How do I change the literal backslash + n ("\n") to a newline character

Hi, everyone.I’m trying to send a text to the Description field - Text = Hello\nWorld\nThe ‘\n’ is really ‘\n’ and not a special character.How do I change the literal backslash + n ("\n") to a newline character?Background - I parse the ticket and received “Hello\nWorld\n”, I sent that response to the worknotes and it also shows the same   “Hello\nWorld\n”.

427
Daniel Söderlund
Skilled Expert

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