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Using Freshchat

  • 6 Posts
  • 9 Replies
6 Posts
srikanthkarunakaran
Community Manager
srikanthkarunakaranCommunity Manager
published in Getting Started
How to customize your FreshChat widget to reflect your brand!Blog

Hey Freshworks community fam! I’m Srikanth Karunakaran, Technical Account Manager at Freshworks, your technical expert of Freshchat. Are your ready to elevate your customer support experience to the next level? Learn how you can tailor your FreshChat widget to perfectly match your brand's identity and captivate your audience in this blog.Branding Made Easy:Add Your Brand Logo: Infuse your brand's personality into every interaction by incorporating your logo directly into the chat widget. Tailor Appearance to Your Website: Seamlessly integrate the widget with your website theme for a cohesive and professional look. Craft Personalized Welcome Messages: Greet your customers with a warm and inviting message tailored specifically to your brand voiceAlright, lets gets started!: Steps to follow:1. Access Admin Settings: Navigate to your FreshChat account's Admin settings.2. Choose Web Channel: Select the web channel option.3. Modify Widget Appearance: Navigate to the widget section and click

3121
srikanthkarunakaran
Community Manager
Afshi
Apprentice
AfshiApprentice
asked in Getting Started
How to Effectively Manage WhatsApp Group Support for Customer Queries?

I run a website that provides WhatsApp group links for various communities and interests (https://whatsgrouplinkspk.com/). I’m looking for the best way to integrate Freshworks tools to manage customer queries coming from WhatsApp groups.Has anyone successfully used Freshchat or other Freshworks products to streamline WhatsApp-based customer support? I’d love to hear about automation, chatbot integration, and any best practices to enhance customer engagement.Looking forward to your insights!

80
Afshi
Apprentice
L
Apprentice
LSAApprentice
asked in Getting Started
wss-web.eu.freshchat.com resolves to 10.10.1.3. Misconfiguration?

https://dnschecker.org/#A/wss-web.eu.freshchat.comMisconfiguration?

263
srikanthkarunakaran
Community Manager
srikanthkarunakaran
Community Manager
srikanthkarunakaranCommunity Manager
published in Getting Started
RIDDLE TIME !!! How well do you know Freshchat?RIDDLE

 Hello Freshworks FAM!😎 Welcome to our fun-filled session of “Riddles with FreshChat!”😉Today, we bring some engaging riddles that will tickle your brain while you learn about FreshChat. Ready to solve them? Let’s dive in!🤗 Riddle 1: I’m a solution that bridges gaps, with instant messages and friendly chats. I help your team resolve with ease, turning tickets into a breeze. What am I?😄  Riddle 2: I am a feature that helps you trace,Every conversation in one place.From first hello to final cheer, With me, your chat history’s always near. What am I?😶  Riddle 3: With me, you can organize, agents and teams, no compromise. Routing chats to the right place, Ensuring customers see a familiar face. What am I?🤔  Riddle 4: With keys and secrets, I verify,User's identity, I can't deny. Ensuring they're who they say, what method am I, can you convey?😷 Riddle 5: I am invoked to start the chat,initializing widgets just like that.Connecting the dots, setting the stage,What method am I, on the c

1424
Rizwan322
Contributor
Salenley
Apprentice
SalenleyApprentice
asked in Getting Started
System migration - need advice choosing new platform

I am a Spanish speaker I will try my best in English I hope I made myself clear enough. During many years I have been working on a spreadsheet (google sheets) for a company, to be used as the main database and management system, where you can find customer info, you can see all the purchases made by that client, you can get a list of clients that need to be reached, you can find the prices list for the products, product information, you can use it to input the orders, print every order and track it until delivery and payment, and the order itself also feeds stock, create an order to refill stock, It is also used to calculate the payment for the salesmen, create statistics and get sales trends, etc. It includes almost everything the client needs, it's pretty cool. Everything created in google sheets. No macros needed so far. The thing is that now the client needs to make the same system but more friendly to be used for non experienced people (almost none IT knowledge, I mean, at all!).

462
EthinixSalon
Jan Prichystal
Apprentice
Jan PrichystalApprentice
asked in Getting Started
Always open embedded chat on the website

Hello,I am writing with a little bit more technical question. Is it possible to always open embedded chat on the website? I was not able to find these options in the setting.I would like to add the chatbot on the specific FAQ page, but not as a clickable widget, but into the specific frame where the chatbot would automatically open (instead of FAQ form).Thank you for your time and help.Jan

2220
Jan Prichystal
Apprentice

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