Skip to main content
  • EN

Getting Started

Using Freshdesk

  • 51 Posts
  • 120 Replies
51 Posts
W
Contributor
Worthingu3aContributor
asked in Getting Started
Cannot setup freshdesk app.

Hi,I cannot setup Freshdesk app.It does not recognise the url (copied and pasted from working desktop). It will not send a reminder. “unable to send a reminder at this time”. It has been saying that for 12 hours.Brand new Lenovo tab M8.  Android 13.Any ideas please? 

2027
jordanwell123
Community Debut
progenix
Contributor
progenixContributor
asked in Getting Started
Can't access Freshdesk

Since around 06:45am GTM I have been unable to access tickets or https://support.freshdesk.com/. On the (very rare) occasion that it opens and populates, I can’t open or change the status of any tickets. I have tried multiple DNS servers, including 8.8.8.84.4.4.41.1.1.1208.67.222.222Automatic from ISP I’ve flushed DNS and done a full system restart after each change, but to no avail. A tracert to https://support.freshdesk.com/ results in the following: Tracing route to cf-routing.freshdesk.com [162.159.140.147]over a maximum of 30 hops:  1    <1 ms    <1 ms    <1 ms  [removed]  2     *        *        *     Request timed out.  3    12 ms    38 ms     3 ms  uo5-cust.coolideas.co.za [removed]  4    <1 ms    <1 ms    <1 ms  u30p-cust.coolideas.co.za [154.0.15.73]  5     1 ms    <1 ms    <1 ms  u23-cust.coolideas.co.za [154.0.0.75]  6     1 ms    <1 ms    <1 ms  ux-cust.coolideas.co.za [154.0.0.33]  7     6 ms     6 ms     6 ms  cloudflare.ixp.joburg [196.60.8

121
progenix
Contributor
Felipe Rocha
Apprentice
Felipe RochaApprentice
asked in Getting Started
More than one support email in the TO field:

Hello everyone.I need help solving a problem we are having in Brazil.We currently have several support emails within Freshdesk and when a client of mine sends us an email and puts more than one TO: in the response within Freshdesk, it deletes the other TO and only considers the first one.Has anyone had this problem and managed to find a solution?

81
eeha0120
Skilled Expert
H
Apprentice
HunterApprentice
asked in Getting Started
Freshdesk Support Completely Unresponsive

This is going to be a little bit rant-y, but I’m very frustrated with Freshdesk Support. I have submitted 2 different support tickets to Freshdesk support requesting help with a variety of issues over the last 7 days and have currently heard nothing on either one. This is particularly frustrating because on day 5 I resubmitted the first ticket to freshsales support instead and received multiple responses plus a resolution within 24 hours. Presumably these are two different team of people who are likely working completely remote from each other but the Freshdesk support is frankly bordering on embarrassing at this point. Not to mention I now have a third open ticket that appears to be intended for an internal sales agent to reach out to us and try to up-sell or otherwise “close the upgrade” in our plan. I can’t tell if whoever is running that support is clueless or what is going on but if our company wasn’t so set on using Freshdesk this would definitely be enough to get us to consider

883
SW-Scott
Contributor
faraygul
Apprentice
faraygulApprentice
posted in Getting Started
hi

i am new here, welcome all contact me if any one need work help

50
faraygul
Apprentice
P
Apprentice
paulhwApprentice
asked in Getting Started
NPO / Non Profit Pricing

Is anyone else able to shed light on the non profit pricing options with Freshdesk?They have a whole web page Helpdesk Software for Non-Profit Organizations - Freshdesk | Freshworks about how they help NPO’s and offer discounts yet I get when it tells you to complete the form you end up with someone from sales calling you.Initially they seemed shocked I was even asking for discount, then came back with a fairly minimal discount for a high subscription compared to many other offerings. We want to use Freshdesk as we have some experience of it but not so sure on the non profit support?  

6404
KittyCat
Community Debut
K
Contributor
kbisignaniContributor
asked in Getting Started
Freshdesk Free Plan

Good morning,I’m curious if anyone has any insight...  I work for a small school district and about 11 years ago I signed up to Freshdesk’s Sprout plan.  It was, at the time, 3 agents free “for life.”  Which, thanks to the Wayback machine…Source: https://web.archive.org/web/20130811230239/http://freshdesk.com/pricing/free-support-software Turns out, that fit the bill for me and my two colleagues and, 11 years later, we remain three and continue to use and love Freshdesk to support our teachers. I received an email yesterday stating that “Effective November 15, 2024, we will reduce the number of agent licenses included in the Freshdesk Free Plan from ten to two.”  I’m assuming I’m getting this email because I’m technically on the free plan, but when I check my dashboard, it still shows that I’m on a “classic” plan with only three seats available to me, not ten. My question is, does this apply to us?    We never had 10 available agents, it’s always been three “forever.”  I know companies

8739
jsuit
Contributor
Noamf
Apprentice
NoamfApprentice
asked in Getting Started
Design for salesforce teams

Hi,  Can some share a design for support ticketing system he created ? We have 4 different saleforce team I need a design how to handle workflow for the different teams Thanks

141
mahendarsingh
Community Manager
S
Skilled Expert
sbj
posted in Getting Started
Support european keyboard shortcuts

Today if you have a european keyboard, you cant type ~ for closing a ticket - because on a european keyboard its a combined shortcut, not a single button on the keyboard.

374
M
Skilled Expert
eeha0120
Skilled Expert
eeha0120Skilled Expert
posted in Getting Started
Which is the next step in Dark Mode? Neo Portal, isn't it?

Have you enabled Dark Mode in your instances? How about switching to Neo portal for a quick check or setting or changing your password or resetting your 2FA?That makes a huge visual impact, right?I guess the next step in Dark Mode should be Neo.Do you agree?In case you do, here’s the Idea in order you could vote on it:Dark Mode in Neo portal | Freshworks Community Regards,

462
eeha0120
Skilled Expert
C
Apprentice
CharlburyApprentice
asked in Getting Started
Account service about to be "interrupted" for wrong number of agents

My FreshDesk account is warning me that my service will be interrupted as it exceeds the limit of 2 agents, but, I only have one agent on the account. The screengrab below shows the message informing me about the 2 agent limit on the same page that lists all of the agents I have set up, and there is only one agent set up.  

1838
BartG
Community Debut
SubMax
Community Debut
SubMaxCommunity Debut
asked in Getting Started
Outgoing emails blocked

I’m testing Freshworks on a free account, but I got the error that my outgoing emails are blocked. I can’t really test the service if I cant send emails. can you help me?Thats my URLhttps://hparral.freshdesk.com/Thanks in advance

392
StuartWearing
Top Contributor
S
Apprentice
ShieldTeamApprentice
asked in Getting Started
Issue: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object]

I am on a free trial and i keep getting this error, what am i doing wrong?Error: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) [object Object] It always shows up when i view tickets. Thanks all  

4545
hemanth.ramya
Community Manager
S
Apprentice
ShrivarshiniApprentice
published in Getting Started
Starting with Freshdesk and feeling a bit lost?

Hello, Freshworks Community!Join us for a live training session with Q&A. In just 45 minutes, we will demonstrate how to set up your Freshdesk-powered helpdesk. Follow along as our product experts guide you through the essential features to take your account live.Don't miss this chance to master Freshdesk!AgendaProduct Showcase Step-by-step guided setup Adding your team Organizing your support team by creating groups Defining availability by setting up business hours Capturing context with ticket fields for efficient resolution Empowering customers to find answers with the knowledge base Register Now:https://www.freshworks.com/events/freshdesk-setup-webinar/Date and Time:Wednesdays 4 P.M. ET | Thursdays 4 P.M. IST | Venue: Virtual Save your spot for this informative webinar, which is ideal for first-time users of customer service software who are trialing Freshdesk.  CheersBestShrivarshini

2063
alishah
Community Debut
S
Apprentice
SParsonsApprentice
asked in Getting Started
Can't get into the event

How do you join?  Is there audio?  

351
Kamakshi V
Community Manager
perrydaiperry
Community Debut
perrydaiperryCommunity Debut
asked in Getting Started
How can I remove a grid gap from HTML/CSS code?

To remove a grid gap from HTML/CSS code, you can use the “grid-gap” property and set it to 0. This will remove any spacing between grid items. Alternatively, you can use the “gap” property, which is a shorthand for both “grid-row-gap” and “grid-column-gap” and set it to 0.FontXS

5680
perrydaiperry
Community Debut
diegolexieden
Apprentice
diegolexiedenApprentice
asked in Getting Started
Can you have different fonts across different worksheets of an excel file?

Change the font on all sheets by selecting all cells and changing the font. Select all worksheets by clicking on the leftmost tab, holding down the Shift key and clicking on the rightmost tab. On any of the worksheets, select all cells: ... Change the font.Fonty Fonts

241
S
Community Debut
M.th
Contributor
M.thContributor
asked in Getting Started
SSO logon language setting

Can I change or specify the language setting when a customer logs in via SSO from AzureAD?

1093
Sneha Kandasamy
Community Manager
M.th
Contributor
M.thContributor
asked in Getting Started
Can you set the secondary email for SSO

Our organization has different email addresses and AzureAD UPNs.For example: [email protected],  [email protected] this time, when we create a request via email, the SSO account is not tied to the ticket.Freshdesk allows to define multiple email addresses for customer field.Can I link multiple email addresses in SAML?

1644
S
Community Debut
D
Apprentice
DeepanRajApprentice
asked in Getting Started
how c# api freshdesk ticket create

Can anyone provide me C# APi  code to create ticket .i need to know   what is basic need to create freshdesk ticket 

2341
eeha0120
Skilled Expert
emfhussain
Apprentice
emfhussainApprentice
asked in Getting Started
Freshworks Newbie - Need Help

Hi - We just recently moved to Freshworks and I have been made Admin. We have 2 companies under the one organization. For some reason, tickets that are being created in our support portal are not coming through to our Dashboard. Not sure if there is something im doing wrong or if there is additional configuration required. Please advise. Thanks

331
Yusuf Ahmed
Community Manager
S
Apprentice
S.RoggatzApprentice
asked in Getting Started
running automation rules manually

Hi,we are newbees at freshdesk.I’m wondering if I can run the autmotion rules manually, to clean up the ticket overview.Espacially a rule that marks a ticket as spam.Thanks for a hintgreetsS.Roggatz

841
Juliana Rozario
Community Debut
fitnfix
Apprentice
fitnfixApprentice
asked in Getting Started
TRENGO vs FRESH

Hi peers. I’ve been extensively trialing the only product I found to be suitable for our tiny 2 admin service company - TRENGO and have been impressed. Just before buying what will be for us the biggest investment of this kind I did another search and found FRESH. I can’t spare anbother 2 weeks of my time trialing this as the trengo trial has already disrupted us in a bad way. From what I can see straight away is trengo is double the price however they are on hand on whatsapp to answer anything which is a big thing for a novice user. This support does not seem to exist here - I called UK support and did not go through. Help articles take longer to explore and often the key pieces are much quicker to get to just asking someone who knows.We can get over this obstacle and learn ofcourse but here comes the second issue: Fresh offering at glance is convoluted, I basically want an omnichat but here I am being thrown about 12 different products at me all with similar name.  TLDR:I am reaching

1338
tchakravarty
Community Debut
AkaCarioca
Contributor
AkaCariocaContributor
asked in Getting Started
Brand new to Freshworks and need I Freshdesk POC done by Sept 27, 5PM EST

Hello folks! I am brand new to Freshworks environment and have 7 years of Salesforce experience.Today I started my 14 days trial and must get a Freshdesk POC ready for a prospect by Sept 27th.Can anybody offer some advice?I am on the EST time and available in any timezone if someone can help. Looking forward to learn from the community. 🤞

945
hemanth.ramya
Community Manager
AkaCarioca
Contributor
AkaCariocaContributor
asked in Getting Started
Unable to setup forward email

Can somebody help me setup the email forwarding feature?I have tried for the last 24 hours without success.I can do a Google Meeting anytime if you are available.Thanks!

362
AkaCarioca
Contributor

Badge winners

  • Lightning (Mc)Learner
    nohiwhas earned the badge Lightning (Mc)Learner
  • Wizard of Creative Thinking (10)
    Simon from Pymblehas earned the badge Wizard of Creative Thinking (10)
  • Lightning (Mc)Learner
    GregBhas earned the badge Lightning (Mc)Learner
  • Salud, Ideator
    GregBhas earned the badge Salud, Ideator
  • Salud, Ideator
    buzoatguhas earned the badge Salud, Ideator
Show all badges
Terms of Use
OSZAR »