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We are using the employee offboarding module and have been for some time now. 

I am needing to make a change to the process whereby the Offboarding requests contains a couple of additional questions for a function that isn’t in Freshservice. 

Is there a workflow that can be created which says:

If Ticket - Source Employee Offboarding

xxxx question is marked yes.

Then send an email externally to the team outside of the platform.

We are using the employee offboarding module and have been for some time now. 

I am needing to make a change to the process whereby the Offboarding requests contains a couple of additional questions for a function that isn’t in Freshservice. 

Is there a workflow that can be created which says:

If Ticket - Source Employee Offboarding

xxxx question is marked yes.

Then send an email externally to the team outside of the platform.

Sure, all fields in offboarding can be found as placeholders and using expression condition you can check if the field is yes. Then in a action node you send e-mail to anyone you like. 

We are using the employee offboarding module and have been for some time now. 

I am needing to make a change to the process whereby the Offboarding requests contains a couple of additional questions for a function that isn’t in Freshservice. 

Is there a workflow that can be created which says:

If Ticket - Source Employee Offboarding

xxxx question is marked yes.

Then send an email externally to the team outside of the platform.

Sure, all fields in offboarding can be found as placeholders and using expression condition you can check if the field is yes. Then in a action node you send e-mail to anyone you like. 

Thanks Daniel. Just reached out to Freshservice support to hopefully help me with with the expression node!

We are using the employee offboarding module and have been for some time now. 

I am needing to make a change to the process whereby the Offboarding requests contains a couple of additional questions for a function that isn’t in Freshservice. 

Is there a workflow that can be created which says:

If Ticket - Source Employee Offboarding

xxxx question is marked yes.

Then send an email externally to the team outside of the platform.

Sure, all fields in offboarding can be found as placeholders and using expression condition you can check if the field is yes. Then in a action node you send e-mail to anyone you like. 

Thanks Daniel. Just reached out to Freshservice support to hopefully help me with with the expression node!

You do it in the condition node but you select expression
 

'{{placeholder}}' == 'Yes'


Can read more here Expression builder Node : Freshservice

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